FAQ

You can reach our customer support team through the “Contact Us” page on our website, by email, or by phone. We’re happy to assist with any product, order, or shipping-related queries.

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can use this link to check the real-time status of your order.

Yes, we frequently run special offers, festive discounts, and combo deals. You can stay updated by visiting our website or following us on our official social media pages.

Yes, we offer easy returns and exchanges within a specific time period (usually 7 days) from the date of delivery. Please ensure the product is unused and in its original packaging. Terms and conditions apply.

Orders are typically processed within 24–48 hours. Delivery time may vary depending on your location, but most orders arrive within 3–7 business days.

We accept all major credit and debit cards, UPI, net banking, and various secure online payment gateways to make your shopping experience smooth and convenient.

Placing an order is simple — browse through our products, add your desired items to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation via email or SMS.

Absolutely. All Graceglow products are dermatologically tested, cruelty-free, and made with safe ingredients to ensure premium quality and care for your skin.

We offer a wide range of skincare and beauty products including face serums, creams, cleansers, moisturizers, and personal care items designed to enhance your natural glow and promote healthy skin.

Yes, our products are formulated to be gentle and effective on all skin types. We also provide product descriptions and usage guidance to help you choose what’s best for your skin.